A Guest Experience Platform

Deliver - at Scale - a truly differentiated and unique concierge experience to your guests.

More information


An Integrated Platform

Our platform provides a portfolio of Travel & Support Services

Personalized Local Guides
Provides personalized, off-beaten-path views of local places and events
Travel Itineraries
Collaborate with guests on creating local interactive itineraries

24/7 Voice & Human Concierge
Using AI tech, provides task, planning, reservation support 24/7. Delivered via Voice, Tablet, or Mobile
Concierge Desk Tools
Empowers Concierges with creating and customizing the guest experience

These components are powered by our innovative content engine. Whether deployed together or individually, they deliver a unique and engaging guest experience.


Our Value

Build Customer Loyalty

Builds guest engagement, loyalty, and revenue.

Enhanced Promotions

Enhances relevance of promotions and communications (via personalization).

Customer Insights

Gathers powerful guest insights.

Enhanced Revenue

Generates booking fees.


Scales the concierge experience at little incremental cost.

Low Cost

Rapid, modular, and low cost deployment.

The Guest Journey

HoverPin enables hotels and concierges to seamlessly engage guests at any time or place, before and after their stay


Help guests plan stay by sharing local ideas and assisting with any bookings or reservations
Support guests with local guidance - including itineraries, bookings, reservations - and handling general hotel requests
Conduct personalized marketing and promotions to continue engagement for the same or sister properties

Seamless and Modular Integration

HoverPin can be implemented rapidly at low cost as well as fit seamlessly with your brand and design.

Quickly plug-and-play those capabilities you want with our cloud-based model
Your Branding/Design
Easily adapts to your own brand and design
Provides a ‘Control Panel’ to customize the guest experience (interactivity, content)
Existing Devices
Can use any existing Voice and Tablet devices you have without added capital investment


HoverPin is accessible via Web, Mobile, Bots, Voice Assistants, Calendars, Messenger & more

Concierge Bot

See an example of a Digital Assistant that can help you find events, restaurants and so much more.

Local Explorer

Explore any location from around the world.

Voice Assistant

Explore any location from around the world.

Alan maynard
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